OUR PAYMENT POLICY
All online purchases in our retail store are processed through Shopify’s payment gateway. MasterCard, Discover, American Express and Visa are all acceptable forms of payment. Upon payment, items will be shipped the next day by either UPS Ground Service or USPS Priority Mail.
SHIPPING COSTS / ONLINE PURCHASES
We have figured the most economical way to ship our pottery to you using UPS Ground Service or USPS Priority Mail. Shipping costs for online purchases are figured using real time shipping that is calculated based on your postal zip code for each item shown in your cart during the checkout process.
SHIPPING COSTS FOR CUSTOM ORDERS
When your custom order is completed, we will notify you of the balance due and shipping costs of your order. This amount will be due prior to shipping your custom order. All custom orders will be shipped through UPS Ground Service.
KANSAS STATE SALES TAX
Orders shipping to addresses in Kansas are subject to Kansas State sales tax and will be added to those orders.
PAYMENT POLICY FOR CUSTOM ORDERS
If you are interested in ordering a custom piece from our Advertising Stoneware Specialties line, the process is very simple. The best way to discuss your custom piece is to call us.
Payment of one half of your order must be paid up front before your order is started. When the down payment of one half the order total is received, a contract will be emailed to you for final approval. Contracts cover all of the details about your piece being made and we will need to discuss the details with you prior to finalizing the contract. We ask that you review the contract to make sure that all details are accurate.
Once custom orders go into production, they cannot be changed. A completion date will be agreed upon and listed in the contract. Our production schedule varies throughout the year. We will let you know what our current schedule is at the time we take your order. Our standard time frame for minimum orders of 48 pieces is about six weeks normally. Larger orders will take longer.