OUR RETURN POLICY
RETURN POLICY FOR ONLINE PURCHASES
We thank you for your purchase and want to make sure you are absolutely satisfied with your pottery. The process of pottery making creates slight variations in color, texture, and size of an item. The item you receive has been checked for imperfections and any damage, prior to it leaving our pottery, and it should closely resemble the same piece shown on our web site. If for some reason you are not completely satisfied with your purchase, maybe your item was not exactly what you thought, or perhaps it did not meet your expectations, we will be glad to give you a full refund of the purchase price of your item, less the shipping cost. Items must be returned within 30 days of receipt. Items must be in new condition and undamaged, or otherwise in sellable condition.
RETURN POLICY ON CUSTOM ORDERS
Our custom ordering process requires a contractual agreement with the W.A. Painter Pottery Works. This contract outlines the details of each custom order being made. Because of the personalization of each custom order, they are non-returnable. We will work with you to make sure that every detail of your order is completed according to the contract details that were agreed upon, ensuring that your custom order is made the way you want it and that you are happy with your order.
DELIVERY TIMES / STOCK ITEMS
Normally our stock is kept up so that orders may be filled right away. Stock will fluctuate throughout the year based on demand, seasonal items, and our ability to restock items based on our current production schedule. This usually takes about two weeks for smaller, less detailed items. Toad Houses and Business Card Holders will take four weeks to restock if they are out of stock at the time your order is placed. If you need an item sooner than this, please contact us to see if we can help. You may check on an item's availability by calling us Monday through Friday 8AM to 5PM CST. You may also email us at wapainterpotteryworks.com.
ONLINE ORDER PROCESSING
Retail orders may be placed in our online store 24 hours a day, 7 days a week. You may also check availability and place your order by phone by calling us Monday through Friday, 8AM to 5PM CST.
SHIPPING TO CONTINENTAL UNITED STATES
We ship our pottery through UPS Ground Service and USPS Priority Mail to addresses in the Continental United States. At this time we do not ship outside the lower 48 states. We do not ship internationally.
All custom orders will ship through UPS Ground Service.
We pack all orders very carefully. Whether your order was a retail purchase from our store or a custom order that was damaged in shipping, please notify us within a week of receipt of delivery. Save all packaging materials and shipping boxes.